Cloudoter Support Policy

At Cloudoter, we are committed to providing exceptional customer service and ensuring your satisfaction throughout the project lifecycle. This Support Policy outlines the different ways we offer support to our valued clients.

Support Channels

We offer several channels for you to reach our support team:

• Email: Submit a detailed support request to info@cloudoter.com. Our team will respond within 24 business hours.
• Live Chat: For real-time assistance, consider using our live chat feature during business hours.

Support Scope

Our support team is here to assist you with the following:

• Technical Issues: Troubleshoot technical problems related to your website, application, or software.
• Feature Inquiries: Get clarification or guidance on using specific features of our services.
• General Questions: Have your questions about our services, project timelines, or billing answered.

Support Availability

Our support team is available during business hours. For urgent issues outside business hours, please contact your dedicated project manager for assistance.

Response Timeframes

We strive to respond to all support requests within 24 business hours. For complex issues that require further investigation, we may require additional time to provide a solution. We will keep you informed throughout the process.

Escalating Issues

If you are not satisfied with the initial resolution provided by our support team, you can escalate your issue to your dedicated project manager or a Cloudoter supervisor.

Continuous Improvement

We are constantly looking for ways to improve our support services. We appreciate your feedback and suggestions. Please feel free to share your thoughts with us at info@cloudoter.com.

By following this Support Policy, we aim to ensure a smooth and successful experience for all our clients.